Customer support salaries in the US
104 reported salaries and 92 posted ranges · last 12 months · USD, rounded to $5K
All metrosBostonNew YorkSeattleChicagoPortland, ORWashington DCPittsburghAustin, TXMiamiDenverSF Bay Area
Median base
$100K
p25 $80K · p75 $130K
Median total comp
$120K
base + bonus + equity (annualized)
Posted range midpoint
$95K
median of 92 listings
Reported vs posted
+6%
people are paid above posted midpoints
Percentile bands by level
p10–p90p25–p75medianposted range (median)
$25K$70K$115K$160K$205K$250K
Entry · IC1
n=25
$65K
p25 $55K · p75 $80K+12% vs posted
Mid · IC2
n=23
$90K
p25 $85K · p75 $100K+13% vs posted
Senior · IC3
n=20
$105K
p25 $90K · p75 $125K+9% vs posted
Staff · IC4
n=16
$120K
p25 $105K · p75 $135K+8% vs posted
Principal · IC5+
n=20
$140K
p25 $130K · p75 $195K+9% vs posted
Distribution
$10K buckets · basePosted vs. reported, by company
Companies whose people report being paid above (green) or below (orange) the midpoint of their posted ranges for the same level.
| Company | −15% · 0 · +15% | Gap |
|---|---|---|
| Globex Logistics n=10 | +17% |
Offers vs. current pay
Offers median $100K vs current employees $100K (-1%). New offers are labelled separately from current pay.
Offers 45current employees 59
Remote vs. onsite
Remote median $100K vs onsite / hybrid $100K (+0%). Remote pay is normalized to where the employee lives, not the company HQ.
Remote 28onsite / hybrid 76